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Frequently Asked Questions
General Information
We offer you a “One-Stop Fashion Solution” with high-quality yarn, fabric, and trims. With one of the biggest digital and physical fashion libraries in the world, we serve our customers all around the globe.
Yes, we offer samples to help you evaluate the quality, color, and texture of our products before committing to a bulk order. You can check sample availability directly on the product page. If a sample is currently unavailable, you may request one through the same page.
No, we do not have a minimum order quantity (MOQ) requirement. Whether you need a large bulk order, a ready sample, or products for new developments, we accommodate all your needs regardless of quantity.
Yes, we offer customization services, including custom colors, compositions, yarn counts, and GSM specifications to meet your requirements. Please contact us by filling out the form with your specific needs, and we will provide you with a quote and estimated lead time.
Yes, we offer design consultation services for custom orders. Our experts can guide you through the process of selecting the appropriate materials, colors, and specifications based on your project needs.
Ordering & Delivery
You can place an order directly through our website. Simply browse our products, add the items you need to your cart, and proceed to checkout. If you have any special requests, please include them in the order notes or contact us directly.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes, but please note that once the order has been processed or shipped, modifications may not be possible.
Yes, we offer worldwide shipping for all our products. Please keep in mind that international shipping rates and delivery times may vary based on the destination and the size of your order. We work with trusted shipping partners to ensure timely and secure delivery.
Yes, we offer competitive pricing and discounts for bulk orders. The discount depends on the quantity and product type. Please contact us for more information or to receive a custom quote.
Returns & Exchanges
If you receive a wrong or damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund. For more detailed information, please refer to our Return Policy.
To initiate a return, please contact us at 'support@threadify.com' with your order number and the reason for the return. We will provide you with return instructions.
Yes, you can. Exchanges are allowed for defective or incorrect items. If you receive the wrong item or a defective product, please contact us immediately to arrange for an exchange.
Account & Technical Support
You can create an account by clicking on the "Sign Up" button on our website and filling out the required information. Once your account is created, you’ll have access to our virtual fashion library, pricing, and special offers.
You can reset your password by clicking on the “Forgot Password” option on the login page. Enter your email address, and we will send you instructions to reset your password.
You can update your account information by logging into your account and navigating to the “My Profile” section. Here, you can update your contact information and shipping addresses.
If you experience any technical issues with our website, please contact our technical support team at this emaill address: support@threadify.com
