EN
FAQ
Frequently Asked Questions
General Information
We offer you a “One Stop Fashion Solution” with high-quality yarn, fabric, and trims. With one of the biggest digital and physical fashion libraries in the world, we serve our customers all around the globe.
Yes, we provide samples upon request. This allows you to check the quality, color, and texture of our products before placing a bulk order. Please contact us to request samples.
No, we don’t require a minimum order quantity (MOQ). We provide any quantity whether it’s available bulk, ready sample or new developments.
Yes, we offer custom dyeing and trimming services to meet your specific needs. Please contact us with your requirements, and we will provide you with a quote and lead time.
Ordering & Delivery
You can place an order directly through our website. Simply browse our products, add the items you need to your cart, and proceed to checkout. If you have any special requests, please include them in the order notes or contact us directly.
If you need to cancel or modify your order, please contact us as soon as possible. Changes can only be made if the order has not yet been processed or shipped.
Yes, we ship our products worldwide. Please note that international shipping rates and delivery times vary depending on the destination. Customs duties and taxes are the responsibility of the buyer.
Returns & Exchanges
We accept returns for defective or damaged products. Please refer to the Return Policy to know more in details.
To initiate a return, please contact us directly with your order number and the reason for the return. We will provide you with return instructions.
Exchanges are allowed for defective or incorrect items. If you receive the wrong item or a defective product, please contact us immediately to arrange for an exchange.
Account & Technical Support
You can create an account by clicking on the "Sign Up" button on our website and filling out the required information. Once your account is created, you’ll have access to our virtual fashion library, pricing, and special offers.
You can reset your password by clicking on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.
You can update your account information by logging into your account and navigating to the “My Profile” section. Here, you can update your contact information and shipping addresses.
If you experience any technical issues with our website, please contact our technical support team at this emaill address: support@threadify.com
