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Returns & Refunds Policy -
1 Objective:
To establish a structured and customer-friendly system that governs product returns, refund eligibility, and customer grievance redressal in line with international e-commerce standards.
2 Returns Eligibility Criteria:
- Products must be returned within 30 calendar days of the confirmed delivery date.
- Returned items must be unused, kept in their original packaging, and in resalable condition to qualify.
- Custom-made products, including specially dyed yarns or fabrics made to specific order instructions, are non-returnable unless there is a manufacturing defect or damage.
3 Step-by-Step Return Process:
-. The customer logs in to their Threadify.com account and navigates to the “Your Orders” dashboard.
-. The customer selects the product to return and clicks “Initiate Return.”
-. If the return reason is damage, defect, or incorrect item, the customer must upload clear photographic evidence.
- Our Returns Department evaluates the request and responds with a Return Authorization (RA) within 2–3 business days.
- Upon RA approval, the customer ships the item back using a trackable method (unless an Easy Return pickup is available).
- Once received, the returned product is inspected to confirm eligibility.
4 Refund Policy:
- Refunds are processed after the returned product passes inspection.
- Refunds are initiated to the original method of payment used during purchase.
- The refund timeline is 7–14 business days, depending on the payment provider and the customer’s banking institution.
- Shipping fees are non-refundable, except when the return is due to Threadify’s fault (e.g., wrong item sent or product damage due to handling).
5 Easy Return Program:
We offer a dedicated “Easy Return” facility in select countries or metro areas, allowing for scheduled pickups via our logistics partners. This service is displayed on the product page and checkout if applicable.
