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Introduction
Choosing to shop with us means you've placed trust in us to handle your data responsibly. In sharing your data, we hope you in return benefit from a tailored and convenient shopping experience.
This cookies policy helps you to understand how we use the data that you have chosen to share with us and who we share it with. It applies if you shop on our websites, use our apps or if you otherwise share your personal data with us; for example, if you contact us with a query or tell us that you would like to receive marketing communications from us.
We change the terms of this cookies policy from time to time and recommend you consult this policy regularly to obtain updated information on storage and data recovery technologies used in this website and how they are used.
What do we use cookies for?
Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalized web experience. We use cookies for the following purposes:
- To allow you to securely sign in to your account, so that you can use "My Account" features such as order information, making payments and viewing statements.
- To store the content of your online shopping bag whilst you browse the site and to complete an order.
- To record the areas of the website that you have visited, products you have viewed and time spent browsing, products in your wish list as well as the products you purchased. We use this data to help make the websites more user friendly, develop our website design and to continuously improve the quality of the service we provide.
- Detect and prevent fraud and other crimes.
We also offer you the facility to share your experience on our website through social sites. More information about how these sites use cookies can be found on their websites.
What data do we collect?
We collect basic personal information such as your name, contact details, email address, shipping address, and shopping history. This data is stored securely for as long as the Threadify website remains active and will be permanently deleted if you cancel your account.
Please note that we do not store any credit card information.
If your device's location services are enabled, we may collect location data to improve your shopping experience. However, if location services are turned off, no location data will be collected — we never access it without your permission.
We only send promotional emails to users who have subscribed to our newsletter, and you can unsubscribe at any time.
How long we keep your data for?
We keep your data generally for up to 6 months afterwards to comply with legal requirements. During that time, if you close your account, all data will be removed.
We consider you a customer:
- As long as you hold an open account,
- During any time we are managing a customer service request from you.
Third Parties we share data with and receive data from
We work with several trusted third parties to provide you with high quality goods and services. Anybody we work with is subject to stringent security and data protection assessments before we begin to do business with them and on an ongoing basis.
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Group of companies
We will share your personal data, in certain circumstances with subsidiaries and/or mother company. This is so that we can provide personalized services across our group companies.
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Delivery Partners
Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly.
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IT Companies
Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure.
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Marketing Companies
Helping us manage our electronic communications to you and to help us show you the advertising you are most likely to be interested in.
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Payment processors
Payment card processors to process credit and debit card payments and store payment data.
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Credit Reference Agencies
We share your personal data with CRAs on an ongoing basis, including details of settled accounts and any debts not fully repaid on time.
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General service companies
Such as insurance companies, printers and mailing houses that assist us in providing our products and services.
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Regulators and law enforcement
We will share data with regulators and other official bodies (including law enforcement) if they make formal requests or pursuant to legal proceedings.
Third-party apps, websites and services
If you use any third-party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, LinkedIn, X etc.). The same applies if you use third party services, like Amazon's Alexa. In certain cases, we may be required to share your personal data, in relation to transactions and usage of the services, with the relevant third party.
